Frequently Asked Questions- Employees
Q: Why did the company introduce My HR Confidant™?
A: To provide a safe, confidential way for concerns, feedback, and observations to be shared and addressed responsibly.
Q: Is My HR Confidant™ separate from company systems?
A: Yes. My HR Confidant™ is a third-party platform intentionally separate from internal company systems.
Q: Is using My HR Confidant™ required?
A: No. Use of the platform is voluntary.
Q: Is My HR Confidant™ anonymous?
A: Yes. Anonymity is the default unless you voluntarily choose to identify yourself. No one using My HR Confidant™ should request or require you to identify yourself in order to submit or continue a report.
Q: Does my employer know when I log in?
A: No. Login activity is not shared with the employer in away that identifies you.
Q: Why do I need to validate my access the first time Ilog in?
A: A limited validation step confirms eligibility to access the platform and then assigns a separate My HR Confidant™ login user ID used for all future access and communication within the platform. This new My HR Confidant™ ID is not shared with your employer and is not shown to the company when communicating with an Administrator within My HR Confidant™.
Q: What happens after I submit a report?
A: Your report is reviewed by authorized administrators and handled according to established processes. If an administrator reaches out to you through the platform, you will see the name of the Admin Team member assigned to handle the case, but no identifying information about you is made available to the Admin Team member, except what you voluntarily provide.
Q: Will I receive a case number?
A: Yes. Each submission is assigned a unique case number. The only thing that an Administrator will see is your case number and the details that you provide. My HR Confidant™ does not display or associate your IP address, location, name, employee ID, or other identifying information to administrators. Administrators will not even see your My HR Confidant™ unique ID when reviewing cases.
Q: Can I communicate without revealing my identity?
A: Yes. Ongoing communication can occur through the case number while remaining anonymous.
Q: What protections exist against retaliation?
A: Retaliation is strictly prohibited and concerns about retaliation should be reported to the highest level of management immediately.
Q: What if my concern involves someone on the Admin Team?
A: If your concern involves a member of the Administrative Team, My HR Confidant™ includes built-in safeguards to protect your confidentiality and the integrity of the process. When submitting a report, you will be asked whether your concern involves a member of leadership or the Administrative Team. If you indicate “yes,” a list of the Admin Team will be revealed and you will be given the option to identify the individual(s) involved. Any administrator identified will be automatically excluded from viewing through My HR Confidant™, receiving notifications about, or participating in the handling of the case. In those situations, the case is reassigned to another appropriate administrator who is not implicated and can act impartially. Administrators who are excluded from a case are prohibited from attempting to access information about that matter or soliciting details inappropriately. All members of the Administrative Team are bound by a Trust & Ethics Agreement that governs confidentiality, appropriate use of access, and ethical stewardship of the platform which are above and beyond those required by other employees.These safeguards exist to ensure concerns are reviewed fairly, responsibly, and without influence from individuals named in the report.
Q: Will using My HR Confidant™ negatively impact my jobor performance reviews?
A: No. We encourage all employees to utilize this system when there is a good faith concern. Retaliation for raising a concern, in good faith, is prohibited.
Q: What if I’m not sure whether something is serious enough to report?
A: If something feels concerning, it is appropriate to raise it.
Q: Can I submit a report on behalf of someone else?
A: Yes. You may submit a concern you observed, have knowledge of, that happened to you or that was shared with you.
Q: What if I submit something and later realize I made amistake or I need to make an update?
A: For each case that you submit, you will have a way to speak directly to the Admin assigned to your case. You will log back into My HR Confidant™, locate the case and submit updated information.
Q: How will I know the status of my concern?
A: When you log into your account on My HR Confidant™, you will see your cases. Each case will show the status. When you click on a case number, you can see the details that you entered and a chat function to speak directly to the Admin User or Case Manager who is assigned. You can ask questions, provide additional documentation, or answer questions submitted to you at any time before the case is closed.
Q: Can I submit more than one report?
A: Yes. You may submit a report for each of your concerns orwhen a new event takes place. Each report will be assigned a new case number and you would communicate with the assigned Administrator using the appropriate case number.
Q:What does it mean when a case is marked as closed?
A: A case may be closed once it has been properly reviewed, appropriate action has been taken or determined, or there was not enough information to substantiate aviolation of a policy or procedure. Closure does not mean your concern was ignored or invalid. You may submit a new report if additional information becomes available, or a new similar concern arises.
A: To provide a safe, confidential way for concerns, feedback, and observations to be shared and addressed responsibly.
Q: Is My HR Confidant™ separate from company systems?
A: Yes. My HR Confidant™ is a third-party platform intentionally separate from internal company systems.
Q: Is using My HR Confidant™ required?
A: No. Use of the platform is voluntary.
Q: Is My HR Confidant™ anonymous?
A: Yes. Anonymity is the default unless you voluntarily choose to identify yourself. No one using My HR Confidant™ should request or require you to identify yourself in order to submit or continue a report.
Q: Does my employer know when I log in?
A: No. Login activity is not shared with the employer in away that identifies you.
Q: Why do I need to validate my access the first time Ilog in?
A: A limited validation step confirms eligibility to access the platform and then assigns a separate My HR Confidant™ login user ID used for all future access and communication within the platform. This new My HR Confidant™ ID is not shared with your employer and is not shown to the company when communicating with an Administrator within My HR Confidant™.
Q: What happens after I submit a report?
A: Your report is reviewed by authorized administrators and handled according to established processes. If an administrator reaches out to you through the platform, you will see the name of the Admin Team member assigned to handle the case, but no identifying information about you is made available to the Admin Team member, except what you voluntarily provide.
Q: Will I receive a case number?
A: Yes. Each submission is assigned a unique case number. The only thing that an Administrator will see is your case number and the details that you provide. My HR Confidant™ does not display or associate your IP address, location, name, employee ID, or other identifying information to administrators. Administrators will not even see your My HR Confidant™ unique ID when reviewing cases.
Q: Can I communicate without revealing my identity?
A: Yes. Ongoing communication can occur through the case number while remaining anonymous.
Q: What protections exist against retaliation?
A: Retaliation is strictly prohibited and concerns about retaliation should be reported to the highest level of management immediately.
Q: What if my concern involves someone on the Admin Team?
A: If your concern involves a member of the Administrative Team, My HR Confidant™ includes built-in safeguards to protect your confidentiality and the integrity of the process. When submitting a report, you will be asked whether your concern involves a member of leadership or the Administrative Team. If you indicate “yes,” a list of the Admin Team will be revealed and you will be given the option to identify the individual(s) involved. Any administrator identified will be automatically excluded from viewing through My HR Confidant™, receiving notifications about, or participating in the handling of the case. In those situations, the case is reassigned to another appropriate administrator who is not implicated and can act impartially. Administrators who are excluded from a case are prohibited from attempting to access information about that matter or soliciting details inappropriately. All members of the Administrative Team are bound by a Trust & Ethics Agreement that governs confidentiality, appropriate use of access, and ethical stewardship of the platform which are above and beyond those required by other employees.These safeguards exist to ensure concerns are reviewed fairly, responsibly, and without influence from individuals named in the report.
Q: Will using My HR Confidant™ negatively impact my jobor performance reviews?
A: No. We encourage all employees to utilize this system when there is a good faith concern. Retaliation for raising a concern, in good faith, is prohibited.
Q: What if I’m not sure whether something is serious enough to report?
A: If something feels concerning, it is appropriate to raise it.
Q: Can I submit a report on behalf of someone else?
A: Yes. You may submit a concern you observed, have knowledge of, that happened to you or that was shared with you.
Q: What if I submit something and later realize I made amistake or I need to make an update?
A: For each case that you submit, you will have a way to speak directly to the Admin assigned to your case. You will log back into My HR Confidant™, locate the case and submit updated information.
Q: How will I know the status of my concern?
A: When you log into your account on My HR Confidant™, you will see your cases. Each case will show the status. When you click on a case number, you can see the details that you entered and a chat function to speak directly to the Admin User or Case Manager who is assigned. You can ask questions, provide additional documentation, or answer questions submitted to you at any time before the case is closed.
Q: Can I submit more than one report?
A: Yes. You may submit a report for each of your concerns orwhen a new event takes place. Each report will be assigned a new case number and you would communicate with the assigned Administrator using the appropriate case number.
Q:What does it mean when a case is marked as closed?
A: A case may be closed once it has been properly reviewed, appropriate action has been taken or determined, or there was not enough information to substantiate aviolation of a policy or procedure. Closure does not mean your concern was ignored or invalid. You may submit a new report if additional information becomes available, or a new similar concern arises.
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